Do you still make the same products as Designer Pet?

Yes! We may have a new name and look, but we’re still the same trusted business. Our collars, martingales, harnesses, and leashes are crafted with the same care, quality, and attention to detail we’ve been known for over 30 years.

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Are your products really custom?

Absolutely. Each piece is handmade to order, which means we can tailor size, fit, and style to suit your pet perfectly. No two products are ever exactly alike.

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What materials do you use?

We primarily work with nylon and Biothane®. Nylon is strong, lightweight, and available in a wide range of colors and patterns, while Biothane® is a modern, waterproof, easy-to-clean alternative that’s just as durable.

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What is Biothane® and what are the benefits?

Biothane® is a coated webbing material designed to be waterproof, odor-resistant, and incredibly durable. Unlike leather, it won’t crack or stretch, and unlike fabric, it won’t absorb dirt, smells, or moisture. It’s easy to clean (just wipe it down), comfortable for pets to wear, and perfect for active dogs who love the outdoors.

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What makes your collars and leashes different?

We don’t mass produce. Every collar, harness, martingale, and leash is individually crafted using high-quality materials like nylon or Biothane® — built for comfort, safety, and style.

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Do you make products for both dogs and cats?

Yes! We create truly custom products for both dogs and cats, including collars, martingales, harnesses, and leashes.

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How long does it take to receive my order?

Most orders ship within 1–2 weeks, since each item is handmade to order. This ensures your pet gets a custom product that fits perfectly and is crafted with care.

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Can I request a specific design or color?

Of course! Part of what makes our work special is customization. If you have a particular style, fabric, or color in mind, let us know — we’ll do our best to create it.

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How do I measure my pet for the right fit?

We provide an easy measuring guide on our site to help you get the perfect size. If you’re unsure, just reach out — we’re happy to walk you through it.

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Do you accept returns or exchanges?

Since our products are custom made, returns are limited. However, if there’s an issue with sizing or craftsmanship, please contact us and we’ll work with you to make it right.

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How do I care for my collar, harness, or leash?

• Nylon: Hand wash with mild soap and water, then air dry.

• Biothane®: Simply wipe clean with a damp cloth or rinse under water — no special care needed.